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Because each of our customers is unique, we understand the importance of flexibility in our business relationships, and recognize the value of providing different ways to deliver our solution, customizing our approach based on the best solution delivery model for each customer.
Mobular offers three different programs designed to reflect the level of responsibility each customer wants to take in delivering the Mobular solution to its clients. Under each program, our customers may choose the type of software licensing, service level and resource model that best suits their current requirements.
Over time, as our customers grow, they can progress through our “Growth Continuum” to reach greater levels of autonomy, using fewer Mobular resources and ultimately reducing the total cost of ownership of the solution.
Outsourced Processing Services
Under the Outsourced Processing Services (OPS) Model, Mobular provides a complete turnkey solution to lower volume customers for a fast track implementation using minimal customer resources. Customers can use Mobular staff to provide the full spectrum of services for implementation, integration, graphical design, template development, site building and configuration, post-publish editing, document conversion and quality assurance.
A typical OPS implementation can take anywhere from two weeks to two months, depending on complexity and volume.
Application Services Management
The Application Services Management (ASM) model allows customers with higher volumes to learn the Mobular application and perform the processing functions themselves. Mobular will provide implementation, integration and training services, but will hand off design and build services to a fully trained, proficient and certified customer staff.
Customers that select this approach will provide their own staff for processing functions, using the Mobular software in a hosted environment. The application resides in the Mobular datacenter, a hardened facility with complete business continuity and disaster recovery capabilities, and is installed on a high availability, clustered and load balanced distributed computing platform. We guarantee production availability, processing performance and support service levels based on your expected volumes and client commitments.
Customer Environment Control
Customers with the highest volumes, greatest expected growth and best internal capabilities can transition to the CEC model, which provides for near total autonomy and the lowest total cost of ownership of the solution. Under this model, Mobular will segregate the processing environment from our shared services platform, transfer all datacenter management services to the customer, and provide a license/purchase program for perpetual use of the software. In addition, at the customers’ option, Mobular will provide a dedicated engineering and service team in support of customized application integration and development services.
SUPPORT SERVICES PROGRAMS
Standard and Extended Support
Customers can get help from Mobular at any time, 24 by 7, to resolve production issues or answer questions on time-critical projects.
If extra help is needed, we can assign dedicated staff to provide individual telephonic customer support for limited or extended production periods.
Peak Period Outsourced Staffing
As the industry moves more rapidly to web based shareholder communications, it becomes challenging to predict exactly what increased volumes our customers will encounter each year.
To support our customers and their service levels with their clients, Mobular can provide staff augmentation services during peak production periods to ensure timely delivery of the compliance documents and annual meeting kits to shareholders.
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